Managing conflict and having the difficult conversation

£70 (£60 PEN Members)

This session will look at how staff can develop strategies and confidence to successfully manage situations when parents may be aggressive or upset. It is aimed at any teaching staff or staff working on reception.

Trainer: Janet Davies

Thu 16 Nov, 9.30-12 at the Windrush Centre, M16 7WD

Book here or email by 6 Nov